Privacy Policy

1. Introduction

Saint Lucia Consulting ("we," "us," or "our") is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry through our contact form, or engage with our international medical referral and patient coordination services.

As a China-based organization facilitating cross-border healthcare coordination between Chinese patients and hospitals in the United States, United Kingdom, Japan, and China, we handle sensitive personal data — including health information — with the utmost care. This policy aligns with applicable Chinese data protection laws (including the Personal Information Protection Law) and internationally recognized privacy principles.

2. Information We Collect

• Contact Information: Full name, email address, phone number, provided when you submit an inquiry through our website contact form or communicate with us via email.
• Medical Information: Details about your medical condition, diagnosis, treatment history, medical records, imaging reports, and related health data that you or your authorized representative voluntarily provide when seeking our referral or consultation services.
• Inquiry Details: The nature of your inquiry, preferred hospitals or physicians, and any other information you share in your message to us.
• Technical Data: IP address, browser type, pages visited, collected automatically through standard web server logs. We do not use advertising cookies or third-party tracking technologies.

3. How We Use Your Information

• Service Delivery: To assess your medical situation, match you with appropriate hospitals and physicians, prepare and translate medical records, coordinate appointments, arrange travel and accommodation support, and provide ongoing care coordination.
• Communication: To respond to your inquiries and maintain contact throughout the referral and care process.
• Hospital Coordination: To share relevant medical information with partner hospitals and physicians — only with your explicit consent — for case evaluation, appointment scheduling, and treatment planning.
• Quality Improvement: To analyze service patterns and improve our referral processes and patient support services.
• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations with partner hospitals.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We share information only:

• With Partner Hospitals and Physicians: Medical records and case summaries are shared only after obtaining your explicit, informed consent for each disclosure.
• With Service Providers: Trusted third parties (medical translators, visa assistance, accommodation services) who require limited access and are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental regulation.

5. Cross-Border Data Transfer

As an international medical referral organization, your personal and medical information may be transferred to and processed in the United States, United Kingdom, and Japan — where our partner hospitals and overseas service teams are located. We take appropriate measures to ensure such transfers comply with applicable data protection laws. Medical information is shared with overseas hospitals only with your explicit written consent.

6. Data Security

We implement appropriate technical and organizational measures including encrypted transmission of sensitive data, access controls limiting data to authorized personnel on a need-to-know basis, confidentiality agreements with all employees and service providers, regular review of data practices, and physical security at our office locations.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Medical records are retained in accordance with Chinese medical record retention requirements and contractual obligations with partner hospitals. When no longer needed, data is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information, withdraw consent, or request data portability. To exercise these rights, contact us at international@stluciabj.com.

9. Cookies

Our website uses only essential session cookies necessary for the contact form's verification function. We do not use advertising cookies, analytics trackers, or social media pixels. No personal profiling or cross-site tracking takes place on this website.

10. Contact Us

Saint Lucia Consulting
Room 2902, Tower A, IFC Building, No.8 Jianguomenwai Avenue, Chaoyang District, Beijing, China
Email: international@stluciabj.com

Last updated: June 2026