Mayo Clinic

Introduction to Mayo Clinic

1. Why has Mayo Clinic been ranked No. 1 in the United States by U.S. News & World Report?

Mayo Clinic was ranked No. 1 in the annual U.S. News & World Report Best Hospitals rankings. In addition, Mayo Clinic locations in Arizona, Florida, and Minnesota were also ranked No. 1 in their respective states.

Mayo Clinic also had eight specialties ranked No. 1 in the nation, more than any other hospital. These rankings reflect Mayo Clinic’s breadth of expertise and experience.

In evaluating hospitals, U.S. News & World Report places particular emphasis on factors such as reputation, mortality rates, patient safety, nurse staffing, Magnet recognition, patient services, and technology. Mayo Clinic physicians, scientists, researchers, educators, and allied health professionals work together through a team-based model to provide patients with high-quality care and to translate scientific discoveries into meaningful advances for patients with unmet medical needs.

2. Could you briefly introduce Mayo Clinic’s leading specialties?

U.S. News & World Report ranked eight Mayo Clinic specialties No. 1 in the United States. These specialties are Diabetes and Endocrinology, Gastroenterology and GI Surgery, Geriatrics, Gynecology, Nephrology, Neurology and Neurosurgery, Pulmonology, and Urology.

In addition, three specialties were ranked No. 2: Cardiology and Heart Surgery, Ear, Nose and Throat, and Orthopedics. One specialty, Cancer, was ranked No. 3.

Mayo Clinic is a highly collaborative, team-based medical institution. Each specialist and other members of the care team work together to meet patients’ needs and address complex and challenging medical problems.

3. How can Chinese patients receive medical care at Mayo Clinic? What is Mayo Clinic’s approach toward Chinese patients?

Mayo Clinic’s three main campuses, located in Rochester, Minnesota; Scottsdale and Phoenix, Arizona; and Jacksonville, Florida, welcome patients from around the world.

Each year, more than 1.3 million patients from all 50 U.S. states and more than 140 countries come to Mayo Clinic in search of hope and healing.

Chinese patients may request an appointment by contacting Mayo Clinic directly. They may also work through referral facilitation organizations, such as Saint Lucia Consulting in Beijing, for assistance with appointment scheduling, travel arrangements, and accommodation.

Mayo Clinic’s multilingual appointment, registration, and financial services teams are committed to meeting the needs of international patients and their families before arrival, during their visit to Mayo Clinic, and after they return home.

International office staff help arrange appointments, coordinate interpreters, and answer questions related to costs and insurance. Concierge services provide information on travel and accommodation arrangements, as well as community services such as shopping, entertainment, banking options, and places of worship.

For patients whose native language is not English, Mayo Clinic provides complimentary interpreter services to support communication between medical staff and patients. Experienced interpreters provide on-site interpretation during medical visits, translate patient education materials, and offer other assistance as needed.

When necessary, Mayo Clinic strives to provide medical care rather than making financial matters the primary consideration. Mayo Clinic has direct payment agreements with various international insurance companies. Dedicated international financial representatives can assist patients and families with financial details before arrival, during their stay at Mayo Clinic, and after they return home.

4. How many Chinese patients does Mayo Clinic treat each year?

Mayo Clinic provides medical care to hundreds of Chinese patients each year. As more patients seek medical care abroad, awareness continues to grow that each Mayo Clinic campus provides outstanding medical care and exceptional value.

Mayo Clinic looks forward to continuing to bring hope and healing to the growing number of Chinese patients who place their trust in its care.